I'm sorry, i just really love this meme
 

1. KNOW COMPUTERS
2. Move to a small town in the midwest, most residents on their deathbed
3. ???
4. Profit!

I only go to the Geek Squad when my shit is still under warranty, the entire time I just want to slap the neanderthal behind the counter, tell him exactly what to do while I do it my god-damn self and then leave the store with some free Rockstars in my pockets.

Unfortunately none of that is covered by the warranty, so I simply bid a tearful farewell to my computing device and come back in a month.

Nothing against you Bob, but I have so little sympathy for terrible customer stories coming from Geek Squad members, from my interaction with them they deserve it!

But maybe you can be that shining starlet amidst the mouth breathers.

Hey Bob, if you can share, what type of quota's do you have to meet? Do you have to upsell? How's the pay at your position? How much physical repair are you doing VS. over-the-phone support. I guess you could say I'm asking out of curiosity... wondering what this type of tech support is like.

Also: Please share more dumb/ asshole customers in the future because I get off on knowing that I'm not alone in a universe full of stupids.

I highly doubt Geek Squad pays 15 bucks an hour, probably more like 9 or 10, slightly more than minimum wage but not something that requires an Associate's Degree, but maybe Bob can share with us if he isn't sensitive about us knowing what he's making.

In any case, the prices sound outrageous, it sounds like it'd be cheaper to send your comp in to the manufacturer to get any repairs done, plus you can get consultation on the phone for free usually, I can't imagine anyone charging 70 dollars for consultation, my freaking doctor doesn't do that, freaking Edgar Snyder injury lawyer doesn't do that! Hell, Snyder only charges if he gets money for you, that'd be like the Geek Squad only charging you if they actually do something, which doesn't sound like it happens.

Anyway, man, I feel for anyone who has to put up with someone asking them how to open a laptop, that sounds like it would grind down your faith in human intelligence to nothing.

You guys are thinking of this service in terms of what you know about computers. Bob is the equivalant of a car mechanic and, yeah, those guys are a rip off too, but you're willing to put up with it becuase you don't know sqaut about cars.

Geek Squad is probably superior in that they don't try to replace your car's entire electrical system because your tail-light's out or replace your oil pan without permission when you take your car in for an oil change because "oil pan was damaged/leaking" 1 drop of oil per week. Mechanics tend to do extra stuff so they can charge you for it whereas Geek Squad appears to be doing nothing and charging you for it but you are aware they do nothing before you go.

Yeah but there is a lot more people who can fix computers that can fixcars and to fix cars you need to a whole lot of specialised tools which you don't need to fix computers. Like I have agood idea how a car works and whats wrong with itwhen it broken but I'm not in any position to fix it.

Not true! A virtual tool is still a 'special' tool that some might have ready access to, but no idea how to use.

The vast vast majority of things you are going to fix are going to be available as free downloads which are user friendly- as in click the buttons to make it go.

Look I'm not saying that how helpless and stupid people can be doesn't bother me, I'm just saying the the mechanic analogy is an apt one based on what they are capable of. This is from someone who spends his days reminding people to tune their tvs to channel 3 in order to get cable. :/