Just so everyone's clear here, Geek Squad is a fucking rip off, and using any of their services is the equivelent to throwing your money into a blender, and ruining a perfectly good chocolate milkshake.
Bob's awesome. His job is not.
Also the people who use geek squad, should not have computers. without geeksquad, there would be less people like that online.
Edit: You know I feel obliged to qualify this so it doesn't sound like I'm just ragging on a shitty system for being something I'm not in on, or whatever.
Best buy's Optimization is garbage forever:
http://consumerist.com/2010/01/consu...-of-money.html
A bunch of other horror stories about geek squad, who, because they're wage slaves, don't care about retaining you as a customer so much as making you go away:
http://consumerist.com/cgi-bin/mt/mt...rch=Geek+squad [there's other things mixed in there, but it's mostly geek squad]
A small-time repair guy or private shop owner wants to keep you as a customer. You coming back keeps him in business.
Edit 2: One more for prosperity: You sell Macs at Best Buy, and you sell your warranty on Macs. Therefore, people bring macs to you. Blame your employer, not the customer.