Quote:
Originally Posted by Nique
Before calling tech support for almost ANYTHING do this exactly and patiently:
1)Unplug it from power for a minimum of 60 seconds.
Some things need to be powered off first. Other things should be left on while disconnecting power. Like, routers, cable boxes, phones,even some televisions - leave that stuff on and just unplug it, it will probably help the reset process. Anything more advanced than that you should probably turn off first. Just use discretion.
2)Tighten the connections
Anything else that is plugged into this thing, make sure it's connected properly. That either means twist it to the right to screw it on tighter, or push it in further. It doesn't matter if it 'seems tight' already, it's not something you can eyeball so just do it.
3)Plug it back in and wait 1-to-3 minutes
The device is probably going to take at least 30 seconds to come back on. Sometimes your settings will need to be adjusted after this but you should be able to tell if the issue is resolved within just a few minutes.
4)Doulbecheck the settings on any related device
The only clear example that I can think of here would be like making sure your tv is on the correct video input. If you don't know how to do something like this than you REALLY need to read the manual. A call to tech support isn't going to fix your ignorance.
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This just reminds me of the tv show the IT Crowd where they don't do any work because they have an automated answering machine that goes "Hello. Have you tried switching it off and on again? *Pause* Have you checked that its plugged in? Thank you" and it solves everyone problems.
07-04-2010, 05:27 PM
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